Frequently Asked Questions
General Questions
Q: What will it cost?
A: The service is free for IP to IP calling. If you wish to call someone who only has access to the traditional phone network, take a look at our Pay-as-you-go Calling plan.
Q:
How do you bill for services?
A:
Virtual Phone
Line Service is a PRE PAID service, which
means that we will charge your credit
card automatically on a monthly basis.
Your billing cycle starts when your telephone
number is assigned to you. Thereafter,
you'll be able to view your up-to-date
charges online at any time from any computer
with a Web browser, from
http://www.virtualphoneline.com
Use your user name and password, and click
on account statement.
Payments become due 15 days before the
beginning of the month, 3 days before
the Beginning of the month, if we are
still not paid for, The Number gets automatically
Terminated.
Q: Is there support?
A: Yes, we offer several types of support.
Q: Do I have to buy a phone?
A: No, you can use one of many free “soft” phones. Please see this page for examples.
Q: What will my phone number be?
A: You can choose any 7 digit phone number you like, as long as someone else is not using it.
Q: Does it work with cell phones?
A: No, you have to use an IP phone to connect to the service. There are a number of wireless IP phones available on the market, please see our products page for examples.
Q: Can I call a regular phone?
A: Yes, with Pay-As-You-Go Calling, PSTN bridging is available.
Q: How does it sound?
A: It depends on the codec (analog to digital converter) that you and your destination party use. G711u, G711a (often called PCM) has very high quality sound and is at least as good as a regular phone.
Q: How does someone without IchiPhone call me?
A: If you are a paying service customer, your callers can reach you through a gateway phone number which will ask them for your 7 digit phone number. Please note: Free Internet Calling does not have access to this service.
Q: Can I surf the Internet while I'm talking?
A: Yes if your bandwidth permits you to talk on the phone and surf at the same time.
Q: What is a SIP phone?
A: SIP stands for Session Internet Protocol. It is a very common standard for setting up calls between devices. IchiPhone uses SIP IP phones.
Q: What is broadband?
A: Broadband is typically considered anything faster than a dial-up modem connection. Examples would be: DSL, Cable modem, ISDN, T1.
Q: What is NAT?
A: NAT stands for Network Address Translation. This is a form of firewall that makes opening channels to phones inside it difficult. IchiPhonehas developed means to make this a non-issue with our service. IchiPhone's service will work seamlessly whether you are behind a firewall or not.
Q:
What does a Virtual Phone Line do?
A:
Virtual Phone Line Service
gives you a new phone number pointed to
your existing phone line or IP Address
or IP PBX system.
This new number can be of another state
or another country, even if you are not
geographically/physically there. Choose
any regular phone number, anywhere in
the world you wish for it to ring to.
Have as many Virtual Phone Lines as you
need. One for your friends. One for your
family. One for your business. Virtual
Phone Line is for INCOMING CALLS.
Q:
How does Virtual Phone Line Service works?
A:
It works similarly to call
forwarding. Think of Virtual Phone Line
as a new number. This new number can be
from anywhere on Earth. Virtual Phone
Line is set by you to forward to your
existing number. It’s like having a virtual
office or home in another city, state
or country.
Q:
Can I get a Virtual Phone Line to ring
my cell phone?
A: Yes. When you travel to
another country, you buy a local mobile,
and forward your calls to that number,
saving tons of roaming charges.
Q:
Can I get a 1800 number on my cell phone?
A: Yes.
Q:
Is
it hard to install?
A: There is NO INSTALLATION
for Virtual Phone Line at your end; Virtual
Phone Line does the work. We simply forward
your new number to your old number. You
can try now for FREE with your
FREE
Signup Account.
Q:
What
does it cost?
A:
Virtual Phone Line
Service has different rates for different
countries' phone numbers. Furthermore,
the rates vary on the RING TO number that
you choose. Please visit
www.virtualphoneline.com/rates/
for complete rate plans.
Q:
Are
there any start-up costs?
A:
Some numbers have a setup
cost, and some do not. Every number has
a different rates. Please Look at
www.virtualphoneline.com/did/
for our complete rate list of all countries
that we have numbers for.
Q:
Can
I take my Virtual Phone Line and number
with me when I travel?
A:
Absolutely. Login to your
VPL account and map your Virtual Phone
Line number to ring to any number, anywhere
in the world. Travel anywhere and map
your Line to your local number overseas.
There is NO CHARGE to change the RING
TO location of your number.
Q:
Can I transfer my current phone number
to Virtual Phone Line Service /
LNP?
A: Yes, If you are in the United
States, Canada, UK or France we can PORT
your number to our network, here is the
schedule and rates.
United States - Charges $35 One Time -
Per Month $9 After that.
Canada - Charges $50 One Time -
Per Month $9 After that.
United Kingdom - Charges $150 One Time
- Per Month $9 After that.
France - Charges $150 One Time - Per month
$6 after that.
Q:
Can
I use Virtual Phone Line Service without
a credit card?
A: Yes. Send a bank wire transfer or use
Western Union transfer. ($25 bank wire
transfer fee) The details to send money
through Western union are on
www.virtualphoneline.com/wu/
.
The minimum amount accepted is $100. Your
account will automatically stop working
and the number will be terminated when
the available balance falls below zero.
Q:
How do I report
a service problem?
A: Simply contact us via your online
account by logging in to your account.
We do not provide support via email nor
via phone at this time.
Q:
Can I cancel at any time?
A:
Yes. Cancel anytime. Cancel
within the first 30 days of service for
any reason, we waive the activation charges
(not the monthly charges nor the international
minutes you used.)
To cancel your account, Login to your
account, Click on MY NUMBERS, and DELETE
the numbers that you do not want, and
you will no longer be billed for our service.
Requirements
Q: Do I need a computer?
A: No, you do not need a computer to call via IchiPhone. In fact, most people find making a call through a traditional style phone easier and more natural. Since all account features are offered online via the account control panel, it is strongly recommended that you use a computer to manage your account.
Q: Does it work on Mac/Linux?
A: Yes. If you would like to use a computer or “soft” phone, there are many available for all major operating systems.
Q: Do I have to buy a phone?
A: No. If you would like, you can use a “soft” phone on your computer, see above.
Q: Can I use dial up?
A: Minimum bandwidth requirement is 64 Kb/s in each direction (total 128kb/s). Additionally the connection must be stable and up to the task of transmitting voice packets in a timely or reliable manner. To verify your connection is reliable you can use packet tracing software to reveal network problems. We recommend a product called "Ping Plotter". You can download a free trial version at http://www.pingplotter.com.
Setup Help
Q: Where can I get an IP phone?
A: Please see our products page for your options.
Q: I have a NAT - what do I do?
A: Nothing different. The setup is the same whether you have a NAT or not.
Q: How do I configure it?
A: Configuration information is available here.
Q: Do you provide quick start guides?
A: Yes, go to our tutorial page.
Using IchiPhone
Q: How do I call someone?
A: Pick up the handset and dial the number. Local (IchiPhone) subscribers can be reached by dialing their seven digit number. 800 services and long distance numbers can be reached by dialing 1 + area code + number. Please see our tutorial page for more information. Please note: Free Internet Calling accounts do not have access to PSTN or toll free calling.
Q: Who can I call?
A: With Free Internet Calling, you can call all IchiPhonemembers, IAXTel numbers, SIPphone numbers and FWD numbers for free. A "White Pages" directory is available from your control panel. With Pay-as-you-go Calling, you have the capability to call anyone in the world.
Q: When can I call?
A: Anytime, day or night.
Q: How do I check my messages?
A: If you have a phone with a “Message Waiting Indicator” it will show you when you have voicemail messages waiting. Some phones have a light, some will give you a “stuttering” dial tone to indicate messages are available. You can also check your messages by dialing 8500.
Q: How do I do an echo test?
A: You can perform this test by dialing 600#. This test is a good way to check to see what your connection to the server sounds like.
Q:
How do i download and use Google Talk
?
A:
Please
follow this link
|
US
Tax Return Preparation Specializing in Xpat tax returns the world over.
US-Taxman.com
Web
hosting from $5.95 a month with free Name Registration, simply the best.
Check us out.
Guaranteed
SECURE hosting.